My dear friend has been groomed here for years. I recently was delinquent in getting him scheduled for an appointment. Even though I brought him in matted , hairy, and with nails that clicked way too loudly , they took him and did an amazing job. They never made me feel bad. But just make appointments in advance because they are that good and get booked quickly. Very fine people who know what they are doing. 5+ stars if I could.